Refund Policy

All products sold through N3Bass Music are digital goods — specifically, music licenses and their accompanying audio files and documentation. No physical merchandise is shipped.

After your payment is confirmed, your files (high-quality audio in MP3, WAV and/or FLAC formats), an official license certificate (PDF) and a commercial invoice are made available for download on your order page. An email with delivery details is also sent to the address you provided.

Delivery is immediate once payment is confirmed. Some payment methods (such as Pix) confirm asynchronously, so there may be a short wait for confirmation.

Because our products are digital goods delivered immediately upon payment confirmation, all sales are generally final and non-refundable once the files have been made available or downloaded.

However, we understand that issues can occur. We will review refund requests in good faith in the following situations:

• You were charged more than once for the same order (duplicate charge).
• You experienced a technical problem that prevented you from receiving or accessing your files.
• There was a clear error in the product or pricing displayed at the time of purchase.

To request a refund, contact us through our Contact page or email [email protected] with:

• Your order number or the email used at checkout.
• A description of the issue.

We aim to respond to all refund inquiries within 2 business days.

Orders cannot be cancelled after payment has been confirmed and digital delivery has been initiated. If you notice an issue before completing payment, simply do not complete the checkout — no charge will be made.

For any questions about this policy, reach us through our Contact page or by email at [email protected].